Privacy Policy

Last Updated: July 7, 2026

Bakersfield eSports Center respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when you visit our website, visit our facility, or use any of our services, including gaming sessions, virtual reality, tournaments, parties, and private events.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when you contact us, book a party or event, register for a tournament, create a gaming account, sign up for our newsletter or SMS messages, or complete a form on our website. This can include:

• Name, and where applicable, a parent or guardian's name and the participant's name
• Email address and phone number
• Mailing or billing address
• Age or date of birth where needed for age-appropriate programs or legal compliance
• Gaming preferences, usernames, or gamer tags needed for events and tournaments
• Booking, party, event, and tournament details
• Payment and transaction information (processed securely through our payment processors; we do not store full card numbers on our website)
• Messages, form submissions, survey responses, and other communications you send us

1.2 Information Collected Automatically

When you visit our website, our servers and analytics tools may automatically log:

• IP address and approximate location derived from it
• Browser type and version
• Device and operating system information
• Referring website
• Pages visited, links clicked, and time spent on pages
• Time and date of visits

1.3 Information from Third Parties

We may also receive information from services that help us run our business, such as booking and scheduling tools, payment processors, tournament registration platforms, our gaming center management software, email and SMS providers, analytics providers, and social media or advertising platforms.

2. Cookies, Analytics, and Advertising

Our website uses cookies, pixels, tags, and similar technologies. These tools help us keep the website working properly, understand how visitors use it, remember preferences, measure page performance, improve our content and marketing, and show or measure advertising, including through social media and advertising platforms. We categorize these technologies as follows:

• Necessary cookies: Essential for the website to function properly.
• Functional cookies: Enable website functionality and personalized features.
• Analytics cookies: Help us understand how visitors interact with our website.
• Marketing cookies and pixels: Used to deliver relevant advertisements and track marketing campaign performance. Some of these tools may collect information about your activity across different websites.

You can manage your cookie preferences by adjusting your browser settings to refuse or delete cookies. Disabling certain cookies may affect the functionality of our website. At this time, our website does not respond to browser "Do Not Track" signals; we will honor legally required opt-out preference signals, such as Global Privacy Control, to the extent required by applicable law.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Contact you regarding your inquiries, bookings, or registrations
• Operate events, tournaments, parties, and programs
• Send administrative information, such as updates to our terms or privacy policy
• Send marketing communications, if you have opted in to receive them
• Personalize your experience on our website
• Monitor and analyze trends, usage, and activities
• Maintain the safety and security of our guests, staff, and facility
• Enforce our terms, rules, and agreements
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party providers who perform services on our behalf, such as payment processing, booking and scheduling, tournament registration, data analysis, email and SMS delivery, website hosting, and customer service.

4.2 Event and Program Partners

For tournaments, parties, or special programs, we may share limited information with event partners, tournament operators, or vendors when needed to run the event, verify participation, or keep participants safe.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Protection of Rights and Safety

We may disclose your information to investigate fraud or security issues, to enforce our terms and agreements, or to protect the rights, property, or safety of Bakersfield eSports Center, our guests, our staff, or others.

5. Photos, Videos, and Event Media

Our facility uses security cameras for safety, security, and loss prevention. Separately, we may photograph, record, or livestream events, tournaments, and parties for promotional and social media use. Where required, we will request a media release or parental consent before using identifiable photos, video, names, or gamer tags of minors for promotional purposes. Please be aware that during public events, other guests, participants, or streamers may capture photos or video that we do not control; we ask all guests to respect the privacy of others, especially minors.

6. Children's and Minors' Privacy

Our facility and services are enjoyed by guests of all ages, including minors attending parties, tournaments, and youth programs. Registrations, bookings, waivers, and payments for minors should be completed by a parent or legal guardian.

Children under 13 should not submit personal information through our website without the involvement of a parent or legal guardian. If we learn that we have collected personal information directly from a child under 13 without required parental consent, we will take reasonable steps to delete it or to obtain the appropriate consent. Parents and legal guardians may contact us to request review, correction, or deletion of their child's personal information, subject to legal, safety, and recordkeeping exceptions.

We do not knowingly sell or share the personal information of consumers under 16 years of age for cross-context behavioral advertising.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements. Retention periods vary by record type: booking and transaction records may be kept for accounting and legal purposes, waivers and releases may be kept for risk-management purposes, and marketing contact information is kept until you opt out or request deletion, subject to legal exceptions.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and the type of information involved, you may:

• Access, update, or correct your personal information by contacting us directly
• Request a copy of your personal information in a portable format
• Request deletion of your personal information, subject to certain exceptions
• Object to or request restriction of certain processing of your personal information
• Opt out of marketing emails using the unsubscribe link or by contacting us directly
• Opt out of text messages at any time by replying STOP
• Manage cookies through your browser settings
• Ask us to review, correct, or delete a child's information if you are their parent or legal guardian, subject to legal and safety exceptions

10. California Privacy Rights

This section applies to California residents. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), and to the extent these laws apply to us, you may have the right to:

• Know what personal information we collect, use, disclose, sell, or share
• Request access to your personal information
• Request deletion of your personal information, subject to exceptions
• Request correction of inaccurate personal information
• Opt out of any sale or sharing of personal information
• Limit certain uses of sensitive personal information
• Not be discriminated against for exercising your privacy rights

The categories of personal information we may collect are described in Section 1 and include identifiers (such as name, email, phone number, and IP address), customer records (such as bookings and transaction history), commercial information (such as services purchased and event participation), internet activity (such as website usage and cookie data), approximate geolocation from IP address, and audio or visual information (such as event photos and video). We do not sell personal information, and we do not use sensitive personal information to infer characteristics about you.

To exercise any of these rights, please contact us using the information in the "Contact Us" section.

11. Third-Party Websites and Platforms

Our website links to and integrates with third-party platforms, including Discord, Twitch, YouTube, Instagram, Facebook, X, TikTok, and payment or booking tools. This Privacy Policy does not cover the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party service you use.

12. International Visitors

Our services are operated from the United States. If you are located outside the United States and provide information to us, please note that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Bakersfield eSports Center
7104 Golden State Hwy
Bakersfield, CA 93308
Email: info@bakersfieldesports.com
Phone: (661) 529-7447

Last Updated: July 7, 2026